FAQ
Information for your first appointment
Please bring the following documents with you to your first session:
- Your valid medical prescription
- Your health insurance card
- If the reason for therapy is an accident: the accident report form with the date of the accident and the Suva or your accident insurance claim number.
If there is any uncertainty about who will cover the costs, your health insurance company is obliged to pay in advance.
Digital registration and appointment management
With the appointment confirmation by email, you will receive a link that you can use to conveniently fill out your registration yourself in advance.
At the same time, you have the option of creating a user account and downloading the Softplus Cockpit app. This allows you to easily manage your appointments and other functions yourself.
Please fill out the medical history form online or in the app before your first treatment. This enables us to provide a higher quality of examination and treatment at your first appointment.
If this is not possible, please come to our center 15 minutes before your appointment and fill out the form on the iPad on site.
Clothing
Please wear comfortable, athletic clothing and athletic shoes.
For conditions affecting the lower extremities, we recommend wearing shorts to facilitate the examination and treatment.
Cold or illness
If you have severe symptoms, please cancel your appointment as early as possible, if possible within the existing deadlines (24h/36h).
If you have mild symptoms, i
We kindly ask you to cancel appointments lasting 25–30 minutes at least 24 hours in advance and appointments lasting 40–50 minutes at least 36 hours in advance so that we can reallocate the slots. In the event of a last-minute cancellation or no-show, we will have to charge you privately for the cost of the appointment, including VAT. These costs cannot be covered by health or accident insurance.
Physiotherapy is covered by basic insurance. This means that your health or accident insurance will cover the costs.
All you need is a prescription from your doctor.
In addition, depending on your supplementary insurance, billing via the EMR is possible. Please check with your supplementary insurance provider for more information.
Private appointments are available at any time and will be billed to you privately.
A standard physiotherapy session lasts 25-30 minutes. During this time, you will receive active or passive treatment and administrative tasks such as your treatment documentation will be carried out.
Complex treatments such as therapy for neurological disorders, lymphedema, or treatment of multiple areas of the musculoskeletal system can take 30-40 minutes after prior individual assessment and prescription.
The first treatment must take place within 5 weeks of the date of issue. After that, however, treatment can be carried out over a period of three months.
If the first treatment does not take place within 5 weeks, the insurance company is not obliged to cover the costs.
The rate for basic insurance for physiotherapy is set by law and consists of a flat-rate treatment fee and, depending on the case, additional charges. These flat rates are the same throughout Switzerland, for example, the “session flat rate for general physiotherapy” with 48 TPW (25 min) or for “complex physiotherapy” (including, for example, neurological diseases, ATG, MLD, or several affected regions of the musculoskeletal system) with 77 tax points. (Duration 30-40 min. depending on the clinical picture and effort required.)
In the canton of Baselland, tax points are currently multiplied by a tax point value of CHF 1.03 when billed through health insurance.
From July 1, 2025, the accident insurance tariff will be billed at 10.03 (standard tariff for individual treatment) in 5-minute intervals and multiplied by the tax point value of CHF 1.00.
The contract now also includes the following services:
1. Services in the absence of the patient per 5 min. CHF 9.72
2. Conducting home or workplace assessments per 5 minutes CHF 10.03
3. Treatment measures at a distance (online meetings) per 5 minutes CHF 10.03
4. MTT with up to 6 follow-up appointments per 5 minutes CHF 10.23 and independent individual training sessions at CHF 48.47 per unit.
5. Group settings per 5 min. CHF 10.38
6. Travel and time allowance for treatments at home or in retirement homes, CHF 2.23 per minute of travel time.
Private treatments:
Physiotherapy, massage, personal training cost CHF 65 per 25 minutes, and osteopathy costs CHF 14 per 5 minutes.
Normally, there are 9 treatments, but in exceptional cases, the doctor may prescribe more or fewer treatments at their discretion.
As a rule, 4 series of therapy per year are possible without a medical progress report.
Medical training therapy (MTT) is a medically prescribed rehabilitation program that is suitable for use after acute injuries and operations as well as for chronic conditions. MTT is limited to the affected area of the body and should not be seen as a substitute for traditional fitness training.
MTT marks the end of the rehabilitation phase and involves independent training under the guidance of a physiotherapist. The aim is to restore the patient’s physical abilities. This may include improving balance, coordination and posture, strength, flexibility, speed or endurance.
As MTT is reimbursed for rehabilitation purposes, at least one series of physiotherapy sessions must have taken place beforehand.
In addition, MTT is only covered by health and accident insurance once per case, subject to prior approval of costs.
MTT is carried out on medical prescription and is covered by basic or accident insurance. An MTT program is limited to three months. The optimal frequency of training is decided on a case-by-case basis.
The start date is the date on which the training program is created (25 min.).
A follow-up or check-up appointment is scheduled after 15 appointments or 6 weeks (KVG) and monthly (UVG).
At the start of MTT, all training appointments are scheduled for three months and are binding, but can be easily rescheduled or canceled via the Softplus Cockpit app if you are unable to attend.
Preparation at home
- Please be ready at the agreed time and already wearing suitable clothing for the therapy.
- If possible, keep some space free for exercises (e.g., in the living room) and have any aids ready (e.g., walking sticks, walker).
- Please secure pets so that the treatment can take place without disruption.
Therapist arrival time
- Due to travel time, the therapist’s arrival time may differ by approximately 5–15 minutes from the appointment time on your card. Thank you for your understanding.
- In the event of significant delays, you will be notified by phone if possible.
Accessibility and safety
- Ensure that access to the apartment/house is unobstructed (e.g., name on doorbell, door code, elevator/key).
- Please ensure a safe environment: remove tripping hazards and ensure good lighting.
Duration, procedure, and goal
- The treatment lasts 25 minutes. The time required for arrival and departure is planned separately and does not affect the therapy time.
- Your therapist will bring the necessary materials and adapt the treatment to your home environment and goals.
- In the long term, we are working towards you coming to our practice so that we can offer you optimal, higher-quality treatment there.
Appointment changes and cancellations
- If you are unable to attend an appointment, please let us know as soon as possible (at least 36 hours in advance) so that we can reschedule.
- Last-minute route changes may lead to delays; we will coordinate these with you.
Prescription and costs
- Home treatments are carried out on medical prescription. Please have your prescription ready.
- Billing is based on current rates and insurance regulations. Please have your health insurance card ready at your first appointment.
Writing reports for doctors or health insurance companies under basic insurance often involves a considerable amount of time, which is not covered by the insurance companies.
We therefore limit ourselves to telephone or brief electronic communication, but on request we are happy to prepare reports for patients, which must then be paid for privately at a rate of CHF 50 per A4 page.
Reports relating to accident or disability insurance are covered and paid for by these insurers.
Before starting osteopathic treatment, please check with your supplementary insurance provider to find out to what extent they will cover the costs. With appropriate supplementary insurance, 80% of the treatment costs are usually reimbursed. LINK
(except Visana and Assura)
When clarifying this, please mention that Mr. Dierker is an EMR-approved osteopath.
How long does osteopathic treatment take and how often are treatments carried out?
An osteopathic treatment session usually lasts 50 minutes. However, shorter appointments can also be arranged.
As a rule, 6 therapy sessions are scheduled at weekly intervals. However, this should be discussed individually with the therapist and may vary.
How much does osteopathic treatment cost?
Osteopathic treatment costs CHF 14 per 5 minutes. Treatments usually last 50 minutes and cost CHF 140.
Before starting the massage, please check with your supplementary insurance provider to find out to what extent they will cover the costs. With appropriate supplementary insurance, 80% of the treatment costs are usually reimbursed. LINK
(except Visana, Sympany, and Assura)
How long does a massage last and how often do the treatments take place?
A massage usually lasts 24 minutes. However, longer 50-minute appointments can also be arranged.
Usually, 6 therapy sessions are arranged at weekly intervals. However, this must be clarified individually with the therapist and may vary.
How much does a massage cost?
A massage costs CHF 65 for 25 minutes or CHF 130 for 50 minutes.
We will be happy to send you an invoice, and you can pay in cash, by debit card, credit card, or TWINT.
Public transport:
Bus lines 60 – 63 – 47, one minute’s walk:
Muttenz train station, one minute’s walk: SBB timetable
Tram line 14, Muttenz Dorf stop, 6 minutes’ walk
Location and parking:
The Physiotherapy Institute and Medical Training Center are located directly opposite the train station in Muttenz.
Our eight designated parking spaces are located directly in front of the building in the courtyard. Please do not park in the parking spaces belonging to other companies.
If there are no parking spaces available, you will find plenty of free parking spaces within walking distance on Neue Bahnhofstrasse.
The practice is fully wheelchair accessible, air-conditioned, and has an elevator.
Your membership in our training center is personal and non-transferable. The contract is concluded upon your registration and our confirmation. If you are a minor, we require the written consent of a parent or guardian.
Use of our facilities
Each time you visit our center, we ask you to register with your badge. Basicabos are limited to 2-3 training sessions per week and a usage time of 2 hours. Use of our equipment and facilities is at your own risk. Please always follow the instructions of our staff and observe the hygiene regulations and rules of conduct.
The following items are mandatory for training: indoor sneakers, sportswear, and your own towel measuring 140×50 cm to protect the padding.
Training without an introduction is not possible at our center (except for Fitpass customers).
During the summer holidays and on weekends with bridge days, the training center remains closed on Saturday mornings due to low usage.
Contract term and termination
The term of your contract depends on the subscription you have taken out with us and will be automatically renewed upon request.
Training interruption
A training interruption is only possible upon presentation of a medical certificate. The certificate must clearly state the duration and reason for the training interruption. Membership will be paused for the duration specified in the certificate and extended accordingly. Please note that we only grant training interruptions for periods of at least 4-12 weeks.
Fitpass – how it works
Register at the desk with the QR code. Our training equipment area is equipped with manual weights and state-of-the-art digital training equipment.
To use the TechnoGym equipment, it is advantageous to use the Technogym app (iOS & Android). Otherwise, the “Custom” button on the display can be used. For an effective and successful workout, we also recommend booking personal training at an additional cost.
Changing rooms with lockers are available. Please wear appropriate sports clothing and shoes, and bring a large towel for the equipment.
Make an appointment today
If you would like an appointment or have any questions, we are also available in person or by phone.
Our practice administration is available at the following times:
Monday – Friday from 8.00 – 12.00 and from 13.30 – 17.30.
Phone: 061 461 2827
Mail: info@4balance.ch
